Refund & Cancellation Policy

Last updated: 21 October 2026

1. What this policy covers

This policy covers every Flowers purchase: Blooming bought on flowerisblooming.com or in Create, and Blooming bought in the Flowers mobile app. Web plans are weekly, monthly or yearly subscriptions that renew automatically, or one-time lifetime access, at the price shown at checkout. Tax may apply.

By paying, you agree to this policy and our Terms of Use.

2. No cash refunds

All purchases are final. We do not give money back for any purchase, renewal, unused time or partly used period, except where the law of your country requires otherwise.

3. Free Blooming weeks instead

If a purchase or renewal was unwanted, for example a renewal you forgot to cancel or a plan you bought by mistake, message us and we will add free Blooming weeks to your Flowers account instead of giving money back.

• The weeks go on the Flowers account you signed in with.
• You redeem them later, one week at a time, whenever you choose.
• Free weeks have no cash value and cannot be exchanged for money or moved to another account.

4. How to ask for free weeks

Message @flowerisbloomingg on Instagram with:

• The email address of your Flowers account.
• Your order ID or your most recent receipt email.
• A short note on what was unwanted.

We aim to respond within 2 business days.

5. Cancellation

Subscriptions renew automatically until you cancel. To stop the next renewal:

• Web plans: open your receipt email, use the manage-subscription or customer-portal link, and choose Cancel subscription. If you cannot find the receipt, message @flowerisbloomingg on Instagram with the purchase email and we will help.
• App plans: cancel in Apple ID > Subscriptions on iOS, or in Google Play subscriptions on Android.

Cancellation takes effect at the end of the current billing period. You keep access through the period already paid for. There is no early-termination fee. Lifetime access is a one-time purchase and does not renew.

6. Purchases through Apple or Google Play

Purchases made in the Flowers app through the Apple App Store or Google Play are billed by Apple or Google. Only Apple or Google can refund those purchases, under their own policies; we cannot issue or reverse them. We can still add free Blooming weeks for an unwanted app renewal.

7. EU and UK customers

If you are in the EEA or the United Kingdom, by buying you ask us to give you immediate access to digital content, and you acknowledge that you lose your 14-day right of withdrawal once that access begins.

8. Charges made in error

If you were charged twice for the same purchase, or charged after a confirmed cancellation, message us with the receipt. We will investigate and correct any charge we made in error.

9. Payment failures

If a renewal payment is declined, the checkout may retry for a limited time. If retries fail, the subscription ends and access stops after the last paid period. Update your card in the customer portal to resume.

10. Gift links

Sent gift links stay available as shown in the product when they were sent. An expired or unavailable gift link does not make a purchase refundable. If a recipient reports that a link never arrived, contact us and we will look into it.

11. Chargebacks

Please message us before you open a chargeback with your bank. A chargeback opened without contacting us first may pause your account until it is resolved, as set out in our Terms of Use.

12. Price changes

If a plan's price changes, we will give at least 14 days' advance notice by email before the new price applies to your next renewal.

13. Changes to this policy

We may update this policy. Material changes will use a new Last updated date. Each charge is governed by the policy in effect on the date it was billed.