Refund & Cancellation Policy

Last updated: 5 June 2026

1. What you are buying

Flowers Gift is an auto-renewing weekly subscription that unlocks the web composer at flowerisblooming.com so you can compose and send personalized digital flower gifts while your subscription is active. Each gift link stays available according to the availability shown in the product at the time it is sent, regardless of later subscription status.

The Service is operated by Flower Dg. Active Blooming subscribers may receive web composer access when signed in with the same Flowers account, but mobile-app purchases remain governed by Apple App Store terms and are not refunded through this web policy.

2. Price & renewal

The gift web service is sold as an auto-renewing weekly subscription for $6.99/week. Tax may apply. Subscriptions automatically renew at the end of each weekly cycle until cancelled.

3. 14-day cooling-off (first purchase)

You may request a full refund of your first weekly charge within 14 calendar days of that initial purchase, provided you have not yet created a digital flower gift. We mirror EU consumer-rights protections globally. Later weekly renewals are not covered by this 14-day window; manage them via the cancellation flow in section 5.

Eligible for a full refund

• You have not created a digital flower gift, and you are still inside the 14-day cooling-off window.

Not eligible for a refund

• You created a digital flower gift.
• Past weekly cycles outside the 14-day cooling-off window.
• You forgot to cancel a renewal. Cancel through the customer portal to stop future charges.
• A chargeback was initiated through your bank without contacting us first.

Edge cases - accidental sends, bugs that stripped your gift, a recipient who never received the link, or an unexpected charge after a confirmed cancellation - are reviewed individually, and we lean toward the customer.

4. How to request a refund

Email [email protected] with:

• The email address used for purchase.
• Your subscription ID, order ID, or the most recent receipt email.
• A short note on why you are requesting a refund.

We aim to respond within 2 business days. Approved refunds usually appear on your statement within 5-10 business days, depending on your bank.

5. Cancellation

The Service auto-renews weekly. To stop future charges:

• Open your receipt email and use the manage-subscription or customer-portal link.
• From the portal, choose Cancel subscription. You will not be charged again.
• If you cannot find the receipt, email [email protected] with the purchase email and we will help.

Cancellation takes effect at the end of the current weekly billing cycle. You keep access through the week already paid for. There is no early-termination fee.

6. Gift-link expiry

Gift links are temporary digital delivery links. Recipients who do not open a link while it is available may see an expired or unavailable notice. An expired or unavailable gift link is not automatically grounds for a refund; the Service was rendered when the link was generated and delivered.

If a recipient reports the link never arrived, contact us and we will investigate delivery logs.

7. Payment failures & duplicate charges

If a weekly renewal payment is declined, the subscription may retry for a limited time. If retries fail, your subscription is cancelled automatically and access ends after the last paid cycle. Update your card in the customer portal to resume.

If a charge appears after you cancelled, email us with the subscription ID or receipt. We will reconcile and refund unauthorized or duplicate charges in full.

8. Price changes

If the weekly price changes, we will give at least 14 days' advance notice by email before the new price applies to your next renewal.

9. Changes to this policy

We may update this policy. Material changes will use a new Last updated date. Refund eligibility for a charge is governed by the policy in effect on the date that charge was billed.